Tommee Tippee x Ventrica | A Case Study With A Difference

Case study for Ventrica supporting Tommee Tippee, opening with scripted scene to spotlight empathy, then proving operational impact daily calls.

Challenge: Show the true value of Ventrica’s customer service work — where empathy matters as much as efficiency — without a typical corporate case-study feel.
Approach: We opened with a scripted narrative scene based on real call types to show emotional stakes, then transitioned into the case study story and delivery model.
Impact: A distinctive, emotionally resonant case study that differentiates Ventrica’s “EmotiveCX” approach and makes the impact of agents’ work unforgettable.

For Ventrica, we produced a case study film for their work supporting Tommee Tippee – but instead of opening with a standard “talking heads + stats” format, we led with story. To bring Ventrica’s EmotiveCX approach to life, we created a scripted narrative scene based on a real type of call their agents handle: a new mum in a moment of genuine stress, needing reassurance as much as a solution. The scene sits on the webpage as the emotional hook – quickly showing why this work matters before we explain how it’s delivered.

From there, the film transitions into the case study content, connecting the human impact to the operational excellence behind it. The result is a piece that feels authentic, distinctive, and true to Ventrica’s positioning: blending empathy, clarity and trust with high-performing, cost-effective service – and reminding the viewer that even in a world of AI and automation, people still matter in the moments that count.