Meet the Team: Front of House | Urban Pubs & Bars

Fly-on-the-wall film showcasing Urban Pubs & Bars front-of-house teams, revealing everyday personalities and why they love working there brand culture.

Challenge: Showcase the Urban Pubs & Bars brand through its people — in a way that feels authentic across a large, diverse London estate.
Approach: We developed the concept and interview questions, then filmed in a fly-on-the-wall style, staying close to service and real moments.
Impact: A scalable employer-brand film that captures personality and atmosphere, with cutdowns optimised for social channels and recruitment use.

Urban Pubs & Bars approached us to create a series of short films that capture what it’s really like to work in their venues – telling the brand story through the people who bring it to life. For the Front of House edition, the aim was simple: spotlight personality, pace and pride, and let team members share why they love the job in their own words.

We managed the project end-to-end, from initial concept and question development through to production and final edits. Filmed in a fly-on-the-wall style, we stayed close to the action to keep everything natural and immediate – building an authentic, energetic film that supports Urban’s recruitment and brand storytelling, with supporting versions tailored for socials.